If I call the city, what will they do about a sewer backup onto my property?

• You will be asked questions about the backup timing, location, the property at risk, etc. • City personnel will check for blockages in the main line. If found, the blockage will be immediately cleared. • If the main line is not blocked, you will be advised to call a plumbing or sewer contractor to check your lateral line. Maintenance and repair of the lateral line is the owner’s responsibility. • To minimize damage and negative health effects, you should arrange for cleanup of the property as soon as possible. There are qualified businesses that specialize in this type of cleanup. • If the sewer backup onto your property resulted from blockage in the main sewer line, city personnel will explain what the city can immediately do to help take care of the problem.