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1. How do I get utility service if I am moving into Prescott?

To start your water, sewer, or trash and recycling service, you can:

• Stop by City Hall:
  800 Borner St. N.
  Prescott, WI 54021
  Monday - Friday
  8 a.m. - 5 p.m.
• Call City Hall at 715-262-5544
• Email us

2. I am moving, what do I need to do about my utility bill?

About 1 week before you are moving you can:

• 
  Stop by City Hall:
  800 Borner St. N.
  Monday - Friday
  8 a.m. - 5 p.m.
• Call City Hall at 715-262-5544
• Email us

We will schedule your meters to be read and get a forwarding address for your final utility bill. If you fail to notify us that you have moved you remain responsible for your account, even after you have moved.

3. Why is my utility bill so high?

Remember this is a quarterly utility bill. We bill for water, sewer, stormwater, fire protection, trash and recycling on the same bill. Please call 715-262-5544 for more information.

4. How much water does the average family use?

The average family of 4 uses approximately 16,000 gallons per month. This can vary considerably depending on your lifestyle. If you feel your water usage is too high, check for leaky faucets and toilets. A leaky faucet can waste 300 gallons of water a month, and a leaky toilet can waste 6,500 gallons of water a month. Your service charges are based on your water usage. If you do find leaks in your home, fixing them can reduce both your water and sewer costs. Call 715-262-5544 for more information.

5. What happens if I am delinquent on my utility bill?

Utility bills are due quarterly on the 20th of the month. A 1% penalty is charged monthly on all delinquent water and fire protection balances. A 1.5% penalty is charged on all sewer, storm water, and trash balances. All utility balances not paid by November 1st will be charged an additional 10% penalty and added to the property tax bill.

Consider this: an average utility bill of $200 that goes unpaid all year ($800/year) adds an extra $150 in penalties. If you are unable to pay your full bill, consider making smaller payments and it will help offset the penalties incurred. You may make a payment to your utility bill at any time, please include the property address and account number. Please call 715-262-5544 for more information.

6. Why was my utility bill rolled to the property taxes?

All delinquent utility balances on November 1st are charged a 10% penalty and rolled to your property taxes. If you are a renter and have a delinquent utility balance, the balance will roll to the landlord's property taxes. Please call 715-262-5544 for more information.

7. Can my utilities be billed monthly rather than quarterly?

Not at this time. In order to help keep staff time, meter reading, postage, paper, and envelope costs down, the city is set up to bill quarterly. You may send in a monthly prepayment of any amount to offset the quarterly billing. Please note the property address, name on your account, and account number, and your payment will be credited to your account promptly. Call 715-262-5544 for more information.